Cloud PMS—OPERA Cloud

Web-based hotel PMS

Purpose-built for hotel operations, OPERA Cloud is cloud-based hotel software with key capabilities to meet the needs of hotels of various sizes and complexities.

Mobile-enabled

Untether the front desk and serve your guests anywhere on the property. Reduce check-in and check-out times and improve efficiencies by empowering your staff with real-time updates.

Integrated operations

OPERA Cloud integrates with Oracle’s industry-leading point-of-sale and kitchen management solutions to ensure more efficient food and beverage operations, maximizing guest satisfaction and profitability.

All the key information you need

Get a snapshot of all the key information you need to perform your job. Customizable to suit your specific requirements, providing instant visibility of important operational data.

Configurable tiles and settings

Over 30 preconfigured tiles focusing on the front desk, revenue, inventory, and housekeeping, with the ability to add custom links, images, and hotel graphics. Tiles can be controlled at a chain, property, or user level for ultimate flexibility.

Interactive for deeper insights

Select tiles offer the ability to interact and drill down to view more in-depth information and perform operational tasks such as check in or check out without the need to navigate away from the dashboard.

Get a complete overview of your guests

Gain rich insights into your guests’ preferences, including their communication choices, spending habits, and marketing data, to help grow loyalty and deliver exceptional guest service.

Manage companies and travel agents

Track the performance of your company and agent business with detailed statistics and link to contracted rates. Add contacts to offer personalized service and build relationships that gain more business.

Centralize across all properties

If you operate more than one property, centralized profiles provide a single, comprehensive view of each guest, tracking stays and preferences at all properties and helping create highly personalized experiences.

Make every booking count

An intuitive availability screen allows you to offer rates matching your guests’ needs, clearly identifying the best rate, package, and room-type combinations that maximize revenue and turn shoppers into bookers.

Capture additional revenue easily

Offer upgrades and add-on products to the reservation easily and compare different pricing options that capture revenue while offering the guest a stay that delivers on their expectations.

Win business on price

Provide options to guests for alternate dates or alternate properties, all from one screen, ensuring you always offer the best possible price to the guest. Track any lost business through turn ways to help with future revenue optimization.

Key data at your fingertips

From high-level metrics down to individual transactions, all the data you need to make informed decisions is available in a simple-to-use, hospitality-focused solution, which enables property-specific or groupwide reporting.

No more number crunching

Use a wide range of graphical formats to display figures and key metrics without the need to perform complicated lookups and suffer spreadsheet overload. Build graphical dashboards with your KPIs visible at a glance.

Slice and dice

Build your own reports by taking data from any business area and create reports that are relevant to success. Be as customized and individualized as you need to get data that drives results.

Build stronger relationships

Get to know your customers better by developing stronger relationships with them through a loyalty program. Anticipate their needs and preferences while giving them points to spend for a memorable stay.

Create flexible membership programs

Build a membership program as simple or detailed as your business needs, with the option for tiers, points based on stays and/or spending, promotional rates, and rewards.

Incentivize direct bookings

Offer a higher level of points for direct bookings with configurable point calculation rules that target specific booking channels, rates, and date ranges.

Let members spend points on rewards

Offer the ability for members to spend their accrued points by paying for rooms or hotel bills, room upgrades, packages, or experiences.

• Discover OPERA Cloud Loyalty (PDF)

Easily manage mixed-use properties

Oracle Hospitality OPERA Cloud Vacation Ownership System Cloud Service offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms. It also allows the addition of vacation rentals to OPERA Cloud’s full range of PMS capabilities.

Designed for the hotel industry

• Flexible rental-rotation rules for fair and equitable assignment of rooms
• Rule-based operations and housekeeping features

Optimize hotel business efficiency

• Improved owner and guest satisfaction through flexible management
• Lower total cost of ownership by leveraging OPERA Cloud products
• Reduced staffing requirements because front desk agents can service owners and hotel guests

Owner-driven reservation management

Implement owner-driven reservation management and automate inventory rotation.

Solution for grab ’n’ go

Post It meets the needs of hotels without full-service food and beverage offerings.

Quick, simple mini point-of-sale solution

Post It’s flexible functionality within OPERA Cloud Property Management lets your staff efficiently charge consumables throughout the hotel to the guest room or to a credit card or lets them accept cash.

Efficient reporting for management

Post It provides management with a breakdown of items consumed, helping to reconcile stock.

Pre-arrival guest engagement

A secure link lets guests check their reservation, update personal information and address details, and review hotel information.

Customizable

Easily add your own branding and custom welcome message. You can include information that must be completed at preregistration and any policies.

Nor1 Upsell Offers

Present targeted and confirmed Nor1 room upsell offers within the mobile guest journey and generate incremental revenue for your hotel.

Benefits for guests

Guests can complete arrival tasks in advance, including adding address details and accompanying guests, and review reservation details to ensure they have the best experience.

Benefits for hotels

Reduce check-in times and address staffing needs at the front desk to improve service for arriving guests.

• Datasheet: Oracle OPERA Cloud Mobile Guest Experience (PDF)